Friends and Family Test
The Friends and Family Test (FFT) survey is anonymous and takes just one or two minutes to complete. It is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
Please use the electronic form below to let us know about your experience as a patient or your experience as a carer or family member or friend of a patient. There are just two questions to answer and completing the questionnaire is quick and easy. Thank you. Paper FFT forms are also available in each surgery.
After attending an appointment, you may receive a TEXT message inviting you to complete an online FFT survey. Such TEXT message invites are generated automatically. If you have already completed a paper or online FFT in relation to that appointment, please disregared the TEXT message and we apologise for any inconvenience caused.
We welcome your feedback and all comments will be reviewed. There is no time limit on completing a FFT but we encourage you to complete a FFT as soon as convenient after each visit or interaction with the practice.
Complete a FFT online here Friends and Family Test
FFT online or on-paper
The Friends and Family Test (FFT) is an anonymous, quick and easy way for all patients, family, carers, and friends to give feedback about their experience at Trent View Medical Practice.
The FFT can be completed online (using the above link) or by completing a paper form when at the surgery and placing it in the box provided. Staff at the surgery are available to provide assistance to help complete the form if required. We may also send you a TEXT message with a link to the FFT questionnaire which, if you have not already recently completed one (online or paper), you can complete on your smart phone, tablet, or computer.
Results are collated every month and published. The practice is committed to reviewing the forms and taking action based on the feedback provided.
Friends and Family Test - Results