Feedback | Compliments | Suggestions | Complaints
Feedback and Complaints
We want to hear from you.
If you are unhappy with your care or the service you have received at Trent View Medical Practice, it is important to let us know so we can improve.
If you are pleased with your care or the service you have received from the practice as a whole and/or one or more individuals, please do let us know. We will pass on feedback to those involved and seek to share best or good practice across our team.
There are two ways to tell us what you think:
- Give feedback (good or bad), or make a suggestion
- Make a complaint (verbally [informally] or in writing [formally])
You can provide anonymous feedback (good or bad) quickly and easily by completing an online Friends & Family Test survey
Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 sets out a duty of candour for every health and care professional. For more information click HERE
If you are worried and so prefer not to contact the practice with your complaint or compliment, please see below for details of other confidential options:
Feedback on your care at Trent View Medical Practice can be submitted anonymously direct to the CQC via their website HERE
Contact Healthwatch North Lincolnshire - see below for details.
Complain directly to the Humber North Yorkshire Integrated Care Board (HNY ICB).
Healthwatch North Lincolnshire
The role of Healthwatch is to find out people’s experiences of health and social care services with a view to making sure they are meeting people’s needs, and to call for improvements where needed based on people’s experiences.
Healthwatch have the power to make sure that people’s voices are heard by the government and those running services. As well as seeking the public’s views directly, healthwatch also encourage services to involve people in decisions that affect them (e.g. via a Patient Participation Group). Healthwatch's sole purpose is to help make care better for people. In summary, Healthwatch exists to:
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Help people find out about local care.
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Listen to what people think of services.
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Help improve the quality of services by letting those running services and the government know what people want from care.
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Encourage people running services to involve people in changes to care.
Contact Healthwatch North Lincolnshire, or find our more about Healthwatch, HERE
Duty of candour
Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 sets out a duty of candour for every health and care professional. For more information click HERE