Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 sets out a duty of candour. Every health and care professional must be open and honest with patients and people in their care when something that goes wrong with their treatment or care causes, or has the potential to cause, harm or distress.  This means that health and care professionals must:

• tell the person (or, where appropriate, their advocate, carer or family) when something has gone wrong
• apologise to the person (or, where appropriate, their advocate, carer or family)
• offer an appropriate remedy or support to put matters right (if possible)
• explain fully to the person (or, where appropriate, their advocate, carer or family) the short and long term effects of what has happened

Trent View Medical Practice expects and requires all its staff to comply fully with the duty of candour and is committed to ensuring all staff understand that duty and are appropriately trained. The duty of candour is a crucial part of a positive, open and safe culture. Patients accessing Trent View Medical Practice services have a right to be informed about all elements of their care and treatment and all staff at Trent View have a responsibility to be open and honest with those in our care.

Duty of Candour Policy

Complaints Procedure

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