Urgent Care Service
Urgent Care Team
Urgent Care is designed to help treat new or unexpected developments and changes in your health. The Urgent Care Team is available at any time during opening hours from 8:00am to 6:30pm.
Who can access the Urgent Care services?
Anyone experiencing a new or worrying change in their health.
How can you take advantage of Urgent Care?
Just contact us and tell the Care Navigator what is wrong. If the issue is urgent, a telephone consultation will be arranged and a health professional from the Urgent Care Team will call you.
What happens when I'm contacted by the Urgent Care Team (UCT)?
During the telephone consultation a clinically trained Urgent Care Practitioner (UCP), part of the Urgent Care Team, will listen to why you've contacted us, ask additional questions, and work out how to best help you. You will be provided with advice and treatment options. You may be offered a face to face appointment that same day. Not all face to face appointments will be with a GP.
A GP is also part of the Urgent Care Team should further advice and guidance be required by the UCP.
Where will an Urgent Care face to face appointment be?
You may be offered a same day face to face appointment at any of our three surgeries (Crowle, Keady, Skippingdale). If appropriate, you may be offered an urgent appointment at Riverside Surgery - at either their Brigg or Broughton surgeries.
What if I don't need to be seen on the same day?
You may still access routine appointments for a date, time, and surgery convenient to you. Urgent Care is here to help find the most appropriate care, quicker.
Urgent Care - Getting you the treatment you need, with the most appropriate health professional, when you need it.
If you have a medical emergency or chest pain, please dial 999. If you require urgent medical assistance outside opening hours, that cannot wait until the surgery reopens, please contact NHS 111. You can contact NHS 111 online HERE or dial 111. Calls to 111 are free of charge from both landlines and mobiles.