Change or nominate a pharmacy
Via the NHS App
- Go to Prescriptions.
- If you already have a nominated pharmacy, you'll see their name under Your nominated pharmacy. If not, you'll see the message "Choose a pharmacy for your prescriptions to be sent to".
- Select View and manage prescriptions, then, Nominate a pharmacy
- If you already have a nominated pharmacy, you'll see their name under Your nominated pharmacy. To change it, select Change your nominated pharmacy. If a pharmacy is not shown, select Continue and follow the instructions in the App.
If you have a nominated pharmacy, you will be able to see when your prescription is ready to collect in the app.
If you have a nominated pharmacy, it can take up to 3 – 5 working days for the pharmacy to prepare your prescription. If you need your medicines urgently, please contact your nominated pharmacy.
If you do not have a nominated pharmacy, you can take your paper prescription barcode to any pharmacy of your choice and show the barcode to the pharmacist to receive your medication. You may have to wait whilst your prescription is prepared, and the pharmacy may need to order stock in to fulfil your prescription.
Removing a nominated pharmacy
You cannot remove your nominated pharmacy by using your NHS App. You will need to contact us and ask us to remove your nominated pharmacy for you.
Nominating an online-only pharmacy
Online-only pharmacies send your medicines in the post. To nominate an online-only pharmacy, you must register with the pharmacy through their website or contact them. It's not possible to nominate an online-only pharmacy using the NHS App or website.
For further details see Nominating / Changing a pharmacy using the NHS App
If you are registered to use the practice's in-surgery dispensary (at Crowle or Keadby) you do not need to nominate a surgery.
Prescriptions for medicines or medical items - using the NHS Electronic Prescription Service (EPS) - are normally sent electronically to a pharmacy of your choice. After the electronic prescription has been sent by the practice to your pharmacy, when your medicines or medical items will be ready for you to collect depends on the service provided by your chosen pharmacy.
If you do not wish to nominate a pharmacy, you can choose to collect a paper prescription from your local surgery and take it yourself to any pharmacy for them to dispense. Note: If you use the NHS App and have not nominated a pharmacy, your NHS App will show a barcode which you can take to your chosen pharmacy instead of collecting and taking a paper prescription.
Please note: if you use the NHS App, you will not have a pharmacy listed or be able to nominate or change pharmacy. If you wish to change from the dispensary to a pharmacy of your choice, please contact us and we will update your records. Once your records have been updated to change from dispensary to pharmacy, you will be able to nominate or change your pharmacy using the NHS App.